Shipping policy

Shipping Policy

Thank you for shopping with us. All of our jewelry is carefully handmade and securely packaged before dispatch. We ship all orders using Royal Mail to ensure reliable and trusted delivery worldwide.

Processing Time

  • Standard Orders: Processed within 1–3 business days.

  • Custom/Made-to-Order: Please refer to the specific product page for lead times.

  • Holidays: Orders are not processed on UK Public Holidays.

UK Shipping Options (Royal Mail)

Service Estimated Delivery Features
Royal Mail 48 Tracked 2–3 working days Full tracking
Royal Mail 24 Tracked 1–2 working days Full tracking

  • Cost: Calculated at checkout (Free UK delivery on orders over £50).

International Shipping Options (Royal Mail)

We ship to most countries worldwide via Royal Mail International.

  • Royal Mail International Tracked & Signed: * Europe: 3–5 working days.

    • Rest of World: 5–7 working days.

    • Includes end-to-end tracking and signature on delivery.

  • Royal Mail International Standard:

    • Europe: 3–5 working days.

    • Rest of World: 6–7 working days.

    • Basic delivery confirmation; no detailed tracking.

Note: International delivery times are estimates and can be affected by local postal services and customs delays.

Customs, Duties & Taxes

For international orders (outside the UK), the recipient is responsible for any import duties, customs fees, or local taxes incurred. We recommend checking your local customs office for specific rates before placing an order.

Dispatch Confirmation & Tracking

Once your order is dispatched, you will receive an email confirmation. If you selected a tracked service, your Royal Mail tracking number will be included. You can track your parcel via the Royal Mail website.

Delivery Issues & Lost Parcels

If your parcel has not arrived within the timeframes below, please contact us at connect.benu4ever@gmail.com:

  • UK: 7 working days (RM 48) / 5 working days (RM 24).

  • International: 20 working days.

Lost Parcels: Royal Mail officially considers a parcel "lost" after 10 working days (UK) or 25 working days (International) from the due date. Once confirmed as lost, we will issue a replacement or full refund.

Damaged Items

If your jewelry arrives damaged, please contact us within 48 hours of delivery with photos of:

  1. The damaged item.

  2. The external packaging.

  3. The shipping label.

Incorrect Shipping Address

Please double-check your address at checkout. We cannot be held responsible for parcels delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect address, a re-shipping fee will apply.

Packaging

Every piece of jewelry is securely packaged in protective materials to ensure your handmade items arrive safely, no matter how far they are traveling.