Refund policy

Return & Exchange Policy

We want you to love your handmade jewelry. If you are not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

• Returns or exchanges are accepted within 14 days of delivery.

• Items must be unworn, unused, and in original packaging.

• Because each piece is handmade, slight variations are normal and not considered defects.

Non-Returnable Items

• Custom or personalized jewelry

• Earrings (for hygiene reasons)

• Items purchased on sale or clearance

Damaged or Defective Items
If your jewelry arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will gladly replace , repair or refund the item.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

• We recommend using a tracked shipping method, as we are not responsible for lost return.

• Refunds

  Once we receive and inspect your return, we will notify you of the approval status. If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear

  • Original shipping fees are non-refundable

    
    

    Jewelry Care

    Sterling silver naturally oxidizes over time. Proper storage and occasional polishing will help maintain shine and longevity.

    Tarnish disclaimer (sterling silver naturally oxidizes)